8a88 FAQ – Common Questions & Detailed Answers

No, the welcome bonus is not credited automatically — you need to claim it. But the process is straightforward:

1. Register — Register with your correct name, mobile number, and date of birth.
2. Go to the Deposit page — Before your first deposit, you'll see an option to select a "Bonus Offer" or "Welcome Offer".
3. Activate the bonus offer — Select the welcome bonus there. If you have a promo code, enter it here as well.
4. Make a Deposit — Deposit a minimum of ৳500 and the bonus will be credited to your account instantly.

To claim the maximum bonus, deposit ৳10,000 — you'll receive a 100% match of ৳10,000 in bonus funds, giving you ৳20,000 to play with in total.

By default on 8a88, Decimal Odds which is the easiest format for bettors in Bangladesh to understand.

How decimal odds work:

• Total potential return = Stake × Odds
• Example: You bet ৳1,000 at odds of 2.50 — your total return is ৳2,500 (profit: ৳1,500)

What some common odds mean:

• 2.00 — equal chance of doubling your money (evens)
• 1.50 — Strong favorite; returns 50% profit on a win
• 3.00+ — underdog; win and you get triple your stake or more

You can change your odds format in Account Settings — fractional (5/2) or American (+150) formats are also available.

Deposits are usually credited within 3 to 5 minutes. If yours hasn't come through after 5 minutes, follow the steps below:

1. Refresh the Page — Occasionally, balance updates may take a few moments to reflect.
2. View Transaction History — If your Account → Deposit History shows a "Pending" status, please wait a few moments.
3. Confirm the bKash SMS — Wait for a successful payment SMS on your phone. If you don't receive one, your money was not deducted.
4. Save Your Transaction ID — Your bKash SMS contains a transaction number — make sure you note it down.
5. Contact Live Chat — Contact support with the transaction ID, amount, and time. It's usually resolved within 15–30 minutes.

8a88 offers two separate features — Live Scores (real-time updates) and Live Streaming (live broadcast).

To view live scores:

• Go to the "Sports" section on the app or website.
• Select the Live tab to see all ongoing matches.
• Click on any match to view detailed scores, statistics, and time.

To watch live streaming:

• To access live streaming, your account must have a balance or an active bet placed on that match.
• Any match with streaming available will show a video icon — just click it to start watching.
• Not all matches have streaming — it's generally available for major cricket, football, and tennis fixtures.

As part of responsible betting at 8a88, you have several options to manage your own account:

Cooling-Off Period:

• Go to Account Settings → Responsible Gaming.
• Select Cooling-Off — choose either 24 hours or 72 hours.
• You will not be able to log in or place bets during this period. It takes effect immediately.

Self-Exclusion:

• Your account can be deactivated for anywhere between 1 week and 5 years.
• Contact us via live chat or at support@8a88.best and the support team will get it activated for you.
• During self-exclusion, you will not receive any promotional messages, and the period cannot be cancelled before it expires.

Permanent Closure: To permanently delete your account, submit a request to support — if you have a remaining balance, withdraw it first.

Yes, you can change the interface language on 8a88. Bangla and English are both fully supported.

To change the language on the website:

1. Look for the language icon or the "EN / বাংলা" button in the top right corner.
2. Click to open the language list and select your preferred language.
3. The language switches instantly — no page reload needed.

To change the language in the app:

1. Tap the profile icon on the app's home screen.
2. Go to Settings → Language and select your preferred language.
3. Select Bangla or English and save.